Terms & Conditions

Last updated: 30 June 2026

1. Who we are

DelivCore (“DelivCore”, “we”, “us”) provides a white-label delivery platform engine that lets restaurant chains and marketplaces run their own branded ordering, delivery and point-of-sale software. These Terms & Conditions (“Terms”) form a binding agreement between you and DelivCore.

2. Acceptance of the Terms

By accessing the website, requesting a demo, or using any DelivCore product, you confirm that you have read, understood and agree to these Terms. If you are entering into this agreement on behalf of a company, you confirm that you are authorised to bind that company.

3. The service

DelivCore provides software and infrastructure on a subscription basis. The specific surfaces, features, limits and pricing applicable to you are set out in your order form or commercial agreement. We may improve, change or discontinue features over time; where a change is material we will give you reasonable notice.

4. Accounts & your responsibilities

• You are responsible for keeping account credentials confidential and for all activity under your account.
• You must provide accurate information and keep it up to date.
• You are responsible for your own content, menus, prices, tax settings and the lawful operation of your business on the platform.

5. Acceptable use

You agree not to misuse the platform. In particular, you must not: break the law; infringe others’ rights; attempt to gain unauthorised access; reverse-engineer or resell the software except as permitted in writing; or use the platform to send spam or malicious code.

6. Fees & payment

Fees are described in your order form. Unless stated otherwise, fees are exclusive of VAT and other applicable taxes. Late or failed payments may lead to suspension after notice. Payment processing (for example via Stripe) is subject to the processor’s own terms.

7. Intellectual property

DelivCore and its licensors own all rights in the platform, software and brand. You own your own brand, data and content. We grant you a non-exclusive, non-transferable right to use the platform for your business during your subscription.

8. Data & privacy

Our handling of personal data is described in our Privacy Policy. Where we process personal data on your behalf, we act as a processor and you as the controller, under a data-processing agreement.

9. Warranties & disclaimers

We work hard to keep the platform available and secure, but the service is provided “as is” to the extent permitted by law. We do not warrant that the service will be uninterrupted or error-free. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

10. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect or consequential loss, and each party’s total liability is limited to the fees paid in the twelve months before the event giving rise to the claim.

11. Term & termination

Either party may terminate as set out in the order form or for material breach that is not remedied within a reasonable period. On termination you may export your data for a limited window, after which we may delete it in line with our retention policy.

12. Changes to these Terms

We may update these Terms from time to time. The “last updated” date above reflects the latest version, and material changes will be communicated to active customers.

13. Governing law

These Terms are governed by the laws of Romania and the European Union, and the competent courts of Romania have jurisdiction, without prejudice to any mandatory consumer-protection rights.

14. Contact

Questions about these Terms? Email us at hello@delivcore.com.